POLICIES and PROCEDURES

Thank you for visiting. We do have a little housekeeping to discuss:

  • Advanced Integrative Care is a HIPAA compliant practice. A copy will be provided upon request.

  • All treatments and test results are provided during an office visit. These are not relayed by phone or fax.

  • New therapies will not be initiated, existing plan of care altered, or prescription changes made via telephone.

  • Same-day appointments are offered for significant changes in condition.

If urgent issues arrive after hours, call 911 or proceed to the nearest Urgent Care or Emergency Room.

  • Medication refill requests between office visits must be requested by the pharmacy. Requests may be faxed to 716-803-8568.

    • Two days are required for prescription refills.

    • Providers may still require an office visit for refill requests.

    • Controlled medications require an in-person office visit fore prescriptions to be authorized. 

    • If the appointment is canceled, any prescriptions that need a refill will be denied until an office visit is completed.

 

  • Advanced Integrative Care is considered an Out of Network Provider and a Non-Assigned, Opt-Out Medicare Advantage Plan.

  • Payment is required in full upon each visit. Cash, Credit/Debit, and HSA card are accepted.

  • We accept ACH transfers using your checking account information, without a processing fee. 

  • As of February 1, 2020, we began charging a 4% processing fee for all credit/debit card/FSA (Flexible Spending Plan)/HSA (Health Saving Account) purchases.

  • Appointments are structured for the time required.

    • Consultations and Follow Up Care: 30-60 minutes.

    • Therapies and Treatments: 1-2 hours.

  • Please arrive 15 minutes prior to your scheduled appointment time to complete any additional forms that may be required.

  • If arrival to Advanced Integrative Care is fifteen minutes past the scheduled appointment time, rescheduling may be necessary.

  • All appointments must be canceled at least 48 hours prior to the scheduled appointment. If an appointment is not canceled within that time frame, the full office visit will be charged using the debit or credit card on file.

  • Patients who “No Show” a scheduled office visit, will be charged the full office visit using the debit or credit card on file. All future appointments will need to be prepaid.

© 2019 All Rights Reserved - Advanced Integrative Care